Warning issued after Wrexham residents targeted by Openreach fraudsters

A warning has been issued following reports that several residents in the Wrexham area have been targeted by scammers claiming to be from Openreach.

The fraudsters claim that the homeowner’s router is “showing some problems”.

This is a scam.

Openreach states clearly on its website that it will never ask you for personal information like bank details – either in person, over the phone or by email.

They’ll also never ask to remotely access your computer, phone or tablet.

If someone gets in touch saying they’re from Openreach and asks for any personal information, don’t give it to them – hang up and report it to Action Fraud.

Roger Mapleson, Trading Standards and Licensing Lead, said: “Whilst many people are continuing to work from home scammers are busy trying to steal their hard earned money or personal information.

“Please always be alert to such calls, texts or messages and advise others of the risks.

“They could be saying they are from any organisation, either connected to your internet provider, your bank, HMRC or similar large and trusted organisation.

“Always be alert to any caller that’s unexpected and hang up or forward any suspicious scam emails to Action Fraud then delete them.”